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Shipping & Returns

Shipping

All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.

(a) Location: You may specify your carrier to deliver an order on your behalf.  We will deliver within Perth & Melbourne Metro for free.  We will deliver as per any trade delivery agreement sets out.

(b) Cost: Delivery fees will not apply as your carrier will invoice you directly, unless there is a trade delivery agreement in writing with us, in which the agreement will sent out the terms of carriage.

(c) Timing: We will provide you with a rough estimate of the time it will take us to dispatch an order each time you place an order with us. We will deliver the product to the place of delivery you specify when making your order.  

(d) Change: If you need to change a delivery date or the delivery address, please contact us as soon as possible to see if this is possible. If you are not available to take delivery on the agreed delivery date, you may be charged a delivery fee for each additional attempt for delivery. 

(e) Method: We may deliver the products via a range of delivery methods. All deliveries must be signed for. If neither you nor your authorised representative is at the delivery address to take delivery, you will be notified, generally by the delivery company leaving a card with contact details so that you can arrange another delivery time and date.

(f) Title: Title in the products will not pass to you until the later of delivery or your full payment has been processed or otherwise received by us. If you do not make full payment, or your payment is declined for any reason, we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products.

(g) Risk: Risk of loss, damage or deterioration to any products will pass to you on delivery. Any complaint concerning damage, short delivery, loss in transit or defect must be made within 5 working days of the Customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later. If the complaint is not made within that time, the Customer loses any right which the Customer may have had in respect of the complaint. The Owner has the discretion to repair or replace any goods the subject of a complaint or to refund or credit the portion of the purchase price. To the extent permitted by law, all statutory or other warranties are excluded.

Consumer Guarantees, Return, Refund and Exchange Policy

(a) Seller's goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in the Sale Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the ACL or any liability under the ACL, which by law may not be limited or excluded.

(b) If you are a consumer as defined in the ACL, the following notice applies to you: "Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

(c) Your product may come with a manufacturer's warranty. The manufacturer's warranty is in addition to but may overlap with any rights and remedies you may have under applicable law, including any Consumer Guarantees. If you are not considered a "consumer" within the meaning of the ACL, the manufacturer's warranty may be your sole remedy. You should check the manufacturer's warranty, as many manufacturer's warranties do not apply in a business or commercial setting. Please contact the manufacturer if you would like to make a claim under the manufacturer's warranty.

(d) If you wish to seek a refund for a product, you must request the refund within thirty (30) days of delivery.

(e) If you wish to seek a refund, you will be required to return the product to us, and we will only give you the refund once we have received the product at our warehouse, inspected it, and assessed whether it is eligible for a refund. If you have purchased on credit, then the refund will be processed as a credit note on your Account. (f) Subject to the ACL, we will not accept for return any product that has been used, connected, installed, attempted to be connected or installed, or if your product is custom-made or is a special buy product.

(g) Any returns other than defective goods must be returned in their original condition. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.  If any product has been fitted or used in any way prior to being returned we will charge a 50% (fifty percent) restocking fee.  If the product is returned after 14 days of the original invoice date there will be a 5% (five percent) restocking fee.  Custom made or special buy products can-not be returned.

(h) We are not responsible for or liable for, and we will not provide a refund, exchange or store credit, for custom made products where there is a fault because you have provided incorrect or inaccurate information including incorrect specifications.

(i) Where a product is faulty, you must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse. We will arrange for any products you want returned to be collected, usually within thirty (30) business days.

(j) You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.

(k) All returns are shipped at the customers expense.  If we have delivered on your behalf, under any trade delivery agreement then we reserve the right to charge the customer the delivery incurred on any initial delivery and return delivery.